Is your internet connection failing and you don't know what to do? Before calling technical support, here are some simple tips you can apply yourself to solve the most common problems, whether you have a fiber optic or fixed wireless connection. Internet Activo. Read on and make connection dropouts a thing of the past!
📡 1. No connection or very low speed
Possible cause: Interference, saturation or router location.
To do:
- Check that the router is on and that all cables are properly connected.
- Restart the router by unplugging it for 10 seconds and plugging it back in.
- Make sure the router is located in a safe place central and elevated, away from thick walls, appliances or mirrors.
- If you have many devices connected, unplug the ones you're not using.
🔄 2. The internet is working, but some pages won't load.
Possible cause: Temporary browser or DNS issues.
To do:
- Delete the cache and the cookies from your browser.
- Try accessing from another browser or device.
- Restart your router and wait a few minutes.
- If the problem persists, try changing your network's DNS to public ones like Google's (8.8.8.8 and 8.8.4.4).
📶 3. The Wi-Fi signal does not reach the entire house well.
Possible cause: Physical obstacles or distance from the router.
To do:
- Change the location of the router so that it is in a zone open and central.
- If your home is large, consider installing a Wi-Fi extender or a Mesh network to improve coverage.
- Avoid placing your router near microwaves, cordless phones, or other devices that may interfere.
🔌 4. Red or blinking light on the router
Possible cause: Loss of signal, equipment failure, or maintenance in the area.
To do:
- Check that the fiber cable or antenna is firmly connected.
- If you have an antenna connection, make sure there are no obstacles (branches, objects) in front of the external antenna.
- Restart the router.
- Check our social media or website for updates. scheduled maintenance in your area.
📱 5. My connection works, but it is slow at certain times of the day.
Possible cause: High network demand or excessive device usage.
To do:
- Try to use your connection during busy times. lower demand if possible.
- Prioritize traffic on your router (some models allow you to configure this in the administration panel).
- For demanding tasks like video calls or online gaming, consider using wired connection instead of Wi-Fi.
🧠 Final Tip: Take the speed test!
Make a speed test to determine if you're getting the performance you expect. This will help you detect potential anomalies in your connection.
🙌 Still having problems?
If after following these steps your connection still fails, Don't worryOur technical support team is here to help. You can easily contact us at 📞 700.0555 or via WhatsApp with our chatbot ActiBot.
At Internet Activo, we want you to enjoy a stable, fast, and uninterrupted connection. With these simple steps, you can solve many problems without leaving home. Connect better, live better!
